Note:
To apply to a specific job, please browse the vacancies listed here below under Categories/Countries and follow the link.
Otherwise, click
here
List by Category | List by Country
Accounting & Finance
Administrative & Secretarial
Engineering & Technical
Human Resources
Insurance
IT & MIS
Medical & Pharmaceutical
Other / Miscellaneous
Sales & Marketing
Senior Management
Accounting & Finance
Reference:
AC-144
Job Title: Group Financial Controller
Country: Lebanon
Gender:
Male
Experience: 5-7 years
Description:
The Group Financial Controller manages the accounting and operational financial functions to ensure internal and external reporting and compliance requirements are met in order to enable strategic and operational decision making. This challenging position addresses tight deadlines and a multitude of accounting & financial activities including review of trial balance components, consolidations and financial statements, monthly treasury reports, and yearend audit preparation.
- Responsible for accounting and financial reporting (monthly, quarterly, & annually) of the Group on a regional level (MENA).
- Prepare consolidated financial reporting on monthly, quarterly, and yearly basis.
- Responsible for meeting all audit requirements within the set deadlines (Q1 of each year) with Group’s international external auditors.
- Ensure an accurate and timely monthly, quarterly and year end close according to IASB.
- Ensure the accurate and timely processing of positive pay transactions.
- Ensure the monthly and quarterly Bank Compliance activities are performed in a timely and accurate manner.
- Collaborates with the finance managers to support overall department goals and objectives.
- Assist in development and implementation of new processes and features to enhance the workflow of the department and maintaining a high level of efficiency and accuracy.
- Monitor and enforce operational and internal control procedures.
- Advises staff regarding the handling of non-routine reporting transactions.
- Manages a team of 12+ staff members on a regional level, with standardized processes across the several business units.
- Work on coaching and developing new and existing staff as needed.
- Work with each direct report to establish goals and objectives for each year and monitor and advise on the progress to enhance the professional development of staff.
Education and Experience required:
- Undergraduate studies and Masters Degree are a must; CMA/CPA is a major plus.
- Five to seven of previous experience as Senior Audit Manager or Finance Controller in a large corporate environment.
Reference:
AC-151
Job Title: Financial Controller
Country: Lebanon
Experience: 3 - 5 years
Description:
Directs, coordinates and controls financial activities in all operations of the group, including preparation of financial reports as well as summaries to support the current business plan and future growth strategies.
Acts as the Director of the Local Company, and manages the corporate activities; in terms of legality, ethics, policies and procedures, safety and duty care and all related duties.
- Directs the preparation of all financial reports of the group, including income statements, balance sheets, reports to shareholders/partners/members, tax returns, and reports for government regulatory agencies.
- Financial reporting :
• Produce accurate financial reports in line with the deadlines set.
• Arrange monthly consolidated financial management reports.
• Ensure cash flow forecasts monthly and quarterly.
• Prepare and finalize intercompany reconciliation within the group.
• Ensure bank reconciliation on monthly basis.
- Maintain day-today financial control on operational and non-operational expenses within the limits of the approved budget and in the scope of cost saving practice.
- Responsible to ensure high level financial services including development and maintenance of relevant financial records, development of financial policies and procedures, development and implementation of accounting and financial systems locally and overseas, budget development and tracking, cash and bank account management and financial risk management .
- Oversees the local accounting department, budget preparation, and audit functions. Meets regularly with the auditors to keep informed and to offer guidance/counsel. Ensure that all finances are properly administered and monitored, including credit control, tax declarations (income tax and VAT), CNSS.
- Reviews reports to analyze projections of sales and profit against actual figures, budgeted expenses against final totals, and suggests methods of improving the planning process as appropriate.
- Liaises with relevant service providers locally and within the geographical scale of the group, tax advisors, legal advisors, insurers, external auditors.
Education, Experience and Qualifications required:
- Bachelor’s degree in Accounting/Finance.
- CMA – CPA – CIA preferably.
- 3-5 years of experience in financial management with increasing responsibilities for multi-faceted direction and planning.
- Knowledge in Local and International Financial Standards ( IFRS – GAAP …)
- Knowledge of database and accounting computer application systems to supply the most accurate financial information.
Reference:
AC-155
Job Title: Finance Manager
Country: Lebanon
Experience: 5 years
Description:
- Control the Company’s financial activity including accounting and taxation.
- Manage the cash flow, the payable and the receivables of the Company.
- Implement analytical accounting including profit and loss reporting by profit and cost centers.
- Request and review reports from head of departments in order to ensure that work is being done in an efficient and effective manner.
- Review the current policies and procedures and ensure that all concerned managers and employees are in compliance with. If needed, update existing policies and procedures.
- Prepare annual budget and perform variance analysis on periodic basis.
- Oversee that appropriate financial and operational controls are being implemented by concerned parties.
- On monthly basis, prepare financial statements and management accounts. On quarterly basis, update the Company’s board of directors with the financial status of the Company.
- Control finance costs and manage the banking relationships;
- Manage securitization structure.
Education & Experience required:
- BA in Finance, Accounting, Business, ...
- Master or CPA is a plus.
Administrative & Secretarial
Reference:
AS-29
Job Title: Executive Assistant
Country: Lebanon
Gender:
Female
Experience: above 5 years
Description:
- Drafting agendas for meetings for CEO.
- Handle internal and external correspondence.
- Meeting protocol/notes; Process expenses.
- Formatting and finalizing of presentations.
- Working closely with senior managerial or directorial staff to follow-up on projects (on behalf of the CEO).
- Preparing travel arrangements for CEO; Booking of restaurants and arranging events.
Education, Experience & Skills Required:
- BA/ MBA; Business Administration Public Administration/Psychology/ Sociology/ Marketing & Advertising/ Public Relations.
- 1 to 7 years of experience in a similar position, preferable in marketing/advertising/ project management/ PR or any related field.
- Proficient in the use of Microsoft Office & Intranet.
- High Work Standards;Very good planning & organizing skills.
Reference:
AS-36
Job Title: Personal Assistant
Country: Lebanon
Experience: Min 3 years
Description:
- Budget control and liaising with related financial bodies.
- Coordinating legal and contractual matters.
- Staff management and general HR administration.
- Coordination of business processes and performance guidelines.
- Managing the agenda.
- Organizing local and international events and travel arrangements.
- Preparing meetings, presentations and their follow-up.
- General office management.
Education, Experience and Qualifications required:
- Bachelor Degree.
- Minimum 3 years of experience.
- International & multicultural work experience.
- Pragmatic problem solver with advanced communication skills.
- English & French are a must.
Engineering & Technical
Reference:
EN-103
Job Title: Site Architect/Engineer – Finishing Works
Country: Lebanon
Experience: above 5 years
Description:
- Coordinate site activities and ensure the execution of work as per program, specifications and shop drawings.
- Supervise and monitor the site labor force and coordinate the work of subcontractors.
- Check accuracy of drawings and prepare quantity take-offs for all accomplished works.
- Carry out quality control for all work activities and ensure all method statements are effectively implemented.
- Assist Project Manager and act as the main technical adviser for subcontractors, craftsmen and operatives.
- Prepare requisition of services and materials needed on site. Complete, coordinate and follow up submittals.
- Control delivery and storage of purchased items as well as usage and maintenance of acquired equipment.
- Liaise with consultants, architects and subcontractors engaged in the project and attend all regular meetings.
- Provide Project Manager with daily and ongoing progress reports.
Qualifications Required:
- Bachelor degree in Architecture (preferably) or Civil Engineering.
- Over 5 years of experience in construction/contracting on large scale building projects.
- Familiar with specs, shop drawings and site works specifically in finishing works.
- Computer literacy: MS Office, AutoCAD, Primavera.
Reference:
EN-105
Job Title: Technical Manager
Country: United Arab Emirates
Gender:
Male
Experience: above 5 years
Description:
- Display a positive demeanor and respect to all internal and external customers.
- Mentor and coach internal & external team members.
- Provide technical assistance when required, to promote sales and to promote the use of the Company's products; Act as a technical consultant to the Sales and Marketing team on quality / technical issues.
- Consistently monitor and maintain call center metrics.
- Interact with the Company’s factories about quality issues and provide technical feedback.
- Process repair authorizations and forward to appropriate approved service resource.
- Approve timesheets & invoices.
- Apply industry knowledge and analyze trends and developments to improve after sales service.
- Recognize system deficiencies and implement effective solutions, or suggest alternative technical solutions to meet client requirements more efficiently.
- Agrees and maintains international and regional standards of service for GCC countries.
- Appoints and maintains appropriate service partner organizations in export branches.
- Manages internal & external technical teams within standards, budget and project schedule.
- Ensure department proper staffing levels.
- Set service organization goals/expectations and provide performance feedback to external partners & employees ensuring compliance to standards & regulations.
Education and Experience Required:
- Electrical Engineering degree + MBA preferably.
- Good technical abilities to lead the technical service team.
- Computer literacy and familiarity.
- Proficiency in English (written, read, spoken.
- 5 to 7 years in relevant experience.
Reference:
EN-117
Job Title: Section Engineer
Country: Lebanon
Gender:
Male
Experience: Minimum 7 years
Description:
- Assist Construction Manager in his duties & further develop Construction Manager's studies.
- Payment Certificates: Reports in timely manner executed quantities.
- Cost Control System: Ensure proper reporting of manpower cost.
- Execute works in compliance with program and quantity targets set to achieve cash flow monthly inflow.
Education and Experience required:
- Bachelor of Engineering.Master is a plus.
- Minimum 7 years of experience.
Reference:
EN-118
Job Title: Fit Out - Project Manager
Country: Kuwait
Experience: Min 5 years
Description:
A multinational interior contracting and manufacturing company requires a qualified Project Manager to manage its projects in Kuwait. The Company will undertake turnkey fit out projects for retail stores, F&B outlets, offices, banks etc. and the project manager’s role will be to execute these fast track fit out projects independently.
Overall management of the client servicing and operations of the company involving following functions:
Pre contract:
- Supervising the project tendering function.
Post contract:
- Specifying project objectives and plans including delineation of scope, budgeting, scheduling, setting performance requirements, and selecting of project sub-contractors.
- Maximizing resource efficiency (labor, materials and equipment).
- Implementing various operations through proper coordination and control of planning, design, estimating, contracting and construction in the entire process.
- Maintaining accurate records as construction progress throughout the projects.
- Responsible for overview of the construction sites, and management of vendors and trades. In addition, keep good communication between the Clients at all times.
Estimating Management, Project Management Planning, Cost Management, Time Management, Quality Management, Contract Administration, Safety Management, which includes specific activities like defining the responsibilities and management structure of the project management team, organizing and leading by implementing project controls, defining roles and responsibilities and developing communication protocols, and identifying elements of project design and construction likely to give rise to disputes and claims.
Experience & Qualifications required:
- The candidate should have a minimum of five to eight years similar experience.
- Very strong technical, execution and commercial abilities.
- Proven track record as a successful leader at project management in fit out contracting business.
- A very good knowledge of Kuwait market (i.e. clients, subcontractors & suppliers).
- Excellent communication and interpersonal skills and the ability to work successfully in a multinational environment.
Reference:
EN-119
Job Title: Fit Out - Operations Manager
Country: Qatar
Experience: Min 7 years
Description:
A multinational interior contracting and manufacturing company requires a qualified Operations Manager to manage its operations in Qatar. The Company will undertake retail turnkey fit out projects and installation of joinery and furniture for hotel projects and the operations manager’s mandate will be to develop and maximize the growth potential of Qatar’s market.
Overall management of the business development and operations of the company involving following functions:
Pre contract:
- Business development.
- Supervising the tendering function.
Post contract:
- Specifying project objectives and plans including delineation of scope, budgeting, scheduling, setting performance requirements, and selecting of project sub-contractors.
- Maximizing resource efficiency (labor, materials and equipment).
- Implementing various operations through proper coordination and control of planning, design, estimating, contracting and construction in the entire process.
- Maintaining accurate records as construction progress throughout the projects.
- Responsible for overview of the construction sites, and management of vendors and trades. In addition, keep good communication between the Clients at all times.
Business Development, Estimating Management, Project Management Planning, Cost Management, Time Management, Quality Management, Contract Administration, Safety Management, which includes specific activities like defining the responsibilities and management structure of the project management team, organizing and leading by implementing project controls, defining roles and responsibilities and developing communication protocols, and identifying elements of project design and construction likely to give rise to disputes and claims.
Experience & Qualifications required:
- The candidate should have a minimum of seven to ten years experience in the same.
- Very strong technical, execution and commercial abilities.
- Proven track record as a successful leader at senior management level in fit out contracting business.
- A very good knowledge of Qatar’s contracting market.
- Good interpersonal and communication skills.
Reference:
EN-120
Job Title: Senior Project Manager
Country: Qatar
Experience: Min 15 years
Description:
Lead the technical aspect of the project according to the budget. Overlook and share with the project director the responsibility of the project, for the benefit of the JV and securing its integrity.
- Represent the PD as and when required.
- Responsible to implement and follow up with the team the decision
made at the PD level.
- Manages the strategic aspects of the construction, engineering and
procurement.
- Oversees performance and propose corrective actions.
- Monitor and report engineering and construction progress to the board.
- Forecasts required resources in coordination with departments heads and take action.
- Addresses and resolves operational issues with client.
- Maintain a good relation with client, consultant and other parties.
- Maintain a line of regular reporting scheme internally and for the
management.
- Monitor and control cost v/s budget and take corrective actions.
- Monitor and control accounting and financial performance and take
necessary actions.
- Lead major negotiations with suppliers and sub-contractors.
- Attend project meetings with related parties and answer on behalf of the JV.
Education, Experience & Qualifications required:
- Engineering and construction management degrees.
- Minimum of 15 years work related experience.
- Experience/achievement in similar large scale MEP projects is a must.
- Broad Knowledge in MEP engineering disciplines is essential.
- Experienced in construction management practices.
- Organized person Achieves excellence in all areas of construction business.
- Communicates effectively with partners, clients and consultants to
identify needs and evaluate alternative solutions and strategies.
- Ability to lead a large technical team using best engineering and
construction practices.
- Familiar with operational and financial reporting.
- Experienced in commercial and contractual practices of the construction business.
- Ability to lead major MEP projects above QR 300M.
- Ability to work under pressure and with tight schedules.
Reference:
EN-121
Job Title: Resident Engineer
Country: Lebanon
Experience: 6 to 10 years
Description:
- Evaluates & develops Projects & Reports about it.
- Assigned Tasks and insured Schedules are maintained.
- Reporting to Project Director.
- Coordinating between Procurement & Projects Coordinator.
- Has to have Site Experience.
Education & Experience required:
- Civil Engineer.
- 6 to 10 years of experience.
- Primavera, MS Projects or other.
Human Resources
Reference:
HR-73
Job Title: Human Resources Manager
Country: Lebanon
Experience: Min 3 years
Description:
The Human Resources Manager is responsible for setting and implementing the Group’s human resource business strategy which is aligned with Group’s overall mission, vision, values and strategies. He/she must maintain up-to-date HR policies, procedures, and practices pertaining to the HR function including recruitment, selection, training, evaluation, and career development. Particular duties include recruitment and filling positions with qualified candidates on a timely basis, overseeing the administration of HR benefit issues, ensuring adherence to employment related laws, and providing employees with the training and resources needed to maximize employee engagement satisfaction.
Operational Duties:
- Develop the strategy for the HR Department in line with Group’s overall organizational strategy.
- Develop, implement and maintain HR policies, procedures and other related infrastructure documentation.
- Plan, develop and implement human resources programs based on organizational needs.
- Recommend and/or initiate salary, disciplinary, or other staffing/human resource-related actions in accordance with Group rules and policies.
- Alert the Chief Financial Officer of potentially serious issues related to the Human Resources function.
- Interview personnel; recommend improvements and corrective actions to increase efficiency and improve productivity; consult with legal practitioners to ensure compliance with governmental laws and regulations.
- Assist Senior Managers in forecasting future personnel needs.
- Supervise the analysis of the skills and qualities required for each particular job and modify job descriptions and duty statements when necessary.
- Ensure the Job Descriptions and the HR Manuals are reviewed periodically to identify needed modification.
- Oversee the filing and maintenance of personnel records on matters such as wages, leave, training requirements.
- Advise employees on work matters, career development and personal problems, and organize employee programs such as first aid and other activities.
- Perform personnel actions including performance appraisals, promotion approval, and disciplinary actions.
- Provide Senior Management with information and insight into competitive pay and incentive programs; recommends improvements to compensation practices.
- Recruitment:
-Identify, recruit, and make hiring recommendations for all Group positions.
-Screen, interview and test applicants.
-Ensure that Group hiring standards, laws and applicable regulations are followed in the application, hiring and selection processes.
-Work with Department Heads to anticipate and plan for upcoming staffing needs and related budgets.
-Analyze data from exit interviews, turnover statistics, and absenteeism reports.
- Employee retention:
-Support and administer an effective employee retention program.
-Create programs and events to foster a positive work environment for all employees.
-Coach Managers to create and maintain a work environment with high morale and productivity.
- Provide employees with the training and resources needed to maximize employee engagement and satisfaction.
- Communicate and interpret Group policies and procedures with Management and staff.
- Review and make recommendations as appropriate to Management to improve HR policies, procedures and practices.
- Prepare a variety of routine and special reports as required.
Managerial/Supervisory Duties:
- Plan and assign the work of the Human Resources staff.
- Supervise the day-to-day activities of the HR Department.
- Control expenses within the HR Department.
- Recruit, train and evaluate the HR staff.
- Ensure Department staff are properly trained and have the tools and equipment needed to effectively carry out their job functions.
- Monitor and analyze the payroll of the Department.
- Create a work environment that minimizes turnover and maximizes retention.
- Head departmental meetings.
Personal Duties:
- Display a high degree of professionalism and integrity as befitting a member of Management.
- Establish and maintain close working relationships with all departments to ensure maximum cooperation and productivity.
- Maintain knowledge of Group policies and procedures.
- Promote goodwill by being courteous, friendly and helpful to Managers and fellow employees.
Education and Experience Required:
- A Bachelor’s degree in Business Administration with a concentration in Human Resource Management from a four-year university with a minimum of three (3) years of related experience.
- Ability to speak, read and write English and Arabic fluently.
Insurance
Reference:
IN-24
Job Title: Senior Underwriter - Personal Lines
Country: United Arab Emirates
Gender:
Female
Description:
- Understand client needs.
- Suggest products based on client requirement.
- Discuss and help client understand various products offered.
- Assist clients in filling applications.
- Collection of all documents for processing.
- Coordinate with insurance providers for processing the applications.
- Follow-up on the status of applications submitted with the providers.
- Booking of invoices.
- Follow-up on payments.
- Arrange policy packets.
Education & Qualifications Required:
- Bachelor Degree.
- Preferably from the medical insurance or customer service background.
- Excellent communication and interpersonal skills.
- Good customer service skills.
- Computer literacy.
- The ability to work as part of a team.
- The ability to work under pressure.
IT & MIS
Reference:
IT-82
Job Title: Information Technology Manager
Country: Lebanon
Experience: Min 5 years
Description:
The Information Technology Manager is responsible for the direction of the IT Department, ensuring proper IT operation, controls, and maintenance of the Group’s software and hardware, while scheduling IT resources to meet the business needs of the Group. He/she also supports the Group’s employees with software, network and hardware issues.
Operational Duties:
- Direct the IT resources to meet the business needs of the Group.
- Develop, maintain and implement the Group’s information systems standards, policies and procedures, in-line with the overall business strategies and policies.
- Maintain the full functionality of the Group’s existing applications.
- Assist in developing and responsible for implementing the Group’s business recovery plan and security manuals.
- Identify hardware and software requirements to meet the business needs of the Group; analyze vendor prices and products; make recommendations regarding purchases to increase capacity or upgrade systems; and schedule maintenance of computer equipment.
- Negotiate contracts for all technology and communication equipment procurement.
- Supervise the installation, update or upgrade of equipment and programs.
- Perform regular and planned testing procedures on the Group’s applications.
- Process, solve and answer complex IT related problems or inquiries.
- Provide assistance to all Group personnel if and when technical problems arise.
- Analyze updates and implement changes needed to the Group’s computer system specifications and user rights; maintain access and control procedures for systems and equipment.
- Monitor and control the integrity and security of all electronic information storage systems, databases, management systems, files and networks.
- Perform information systems security training for Group personnel.
- Maintain excellent physical security over all IT assets.
- Develop and maintain software inventory lists, tracking systems and licenses, as well as coordinating the follow-up of preventive maintenance of software and hardware.
- Perform storage and backup procedures.
- Administer the Group’s website and maintain a good knowledge of the web editors and browsers.
- Prepare a variety of routine and special reports as required.
Managerial/Supervisory Duties:
- Plan and assign the work for the Information Technology Department.
- Supervise the day-to-day activities of the Information Technology Department.
- Perform departmental personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervise the daily activities of department staff including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training.
- Participate in the development and administration of the annual budget for the Department and recommend any necessary adjustments.
- Control expenses within this Department.
- Ensure Department staff are properly trained and have the tools and equipment needed to effectively carry out their job functions.
- Monitor and analyze the payroll of the Department.
- Create a work environment that minimizes turnover and maximizes retention.
- Head departmental meetings.
Personal Duties:
- Display a high degree of professionalism and integrity as befitting a member of Management.
- Establish and maintain close working relationships with all departments of the Group to ensure maximum cooperation and productivity.
- Maintain knowledge of Group policies and procedures.
- Promote goodwill by being courteous, friendly and helpful to Managers and fellow employees.
Education and Experience required:
- A Master’s degree from a four-year university in Computer Science with a minimum of three (3) years of related experience or a Bachelor’s degree from a four-year university in Computer Science or Computer Engineering with a minimum of five (5) years of related experience.
- Ability to communicate effectively in English & Arabic both verbally and in writing.
Medical & Pharmaceutical
Reference:
MD-38
Job Title: Product Manager
Country: Lebanon
Experience: Minimum 5 years
Description:
- Coordinate and monitor the implementation of marketing objectives, strategies, advertising and promotion and ensure their execution.
- Develop, when applicable, implement and update product training to sales force on an ongoing basis.
- Coordinate introduction and launch of new products i.e. product design, costs, registration, trademarks, clinical programs, market research, P&L, material management, and affiliate training.
- Forecast product requirements, identify potential supply issues, and develop contingency plans.
- Participate in planning sales promotion and advertising in support of existing products, and support the marketing manager in determining market strategies and sales tactics to achieve product objectives.
- Ensure all business activities comply with the relevant Acts, legal demands and ethical standards. Review complaints and suggestions relating to assigned products.
- Contribute to the achievement of margin and market share annual goals.
- Monitor competitors’ promo, pricing, product positioning and marketing moves by product / business segment as well as their product line performance and institute corrective action as needed.
- Coordinate SFE (Sales Force Effectiveness) activities and consolidate regions’ data.
Education & Experience required:
- Tertiary qualifications in a Science and Business Discipline or equivalent.
- Minimum of 5 years Sales / Marketing experience within the Pharma industry with at least 2 years of experience in Marketing.
Reference:
MD-39
Job Title: Line Supervisor
Country: Lebanon
Experience: Minimum 2 years
Description:
- Good Master of English and French languages.
- Good mastering of Key Account Management Process.
- Excellent Coaching and people management capabilities.
- Minimum two years experience in handling Cardiovascular line of products.
Other / Miscellaneous
Reference:
OM-48
Job Title: Retail Manager
Country: Lebanon
Experience: minimum 5 years
Description:
- Establish the Retail Unit’s plan for effective sales growth and increased performance, in light of the company's strategy to achieve the set growth objectives within the budget agreed upon with the Management.
- Ensure the proper communication and relation with customers on one hand and with the various employees from various other departments and units.
- Manage and organize the Branches’ Sales activities efficiently in order to achieve the assigned objectives and ensure that all activities within the area of responsibility meet the company’s strategy.
- Supervise and follow-up the day to day sales of the Branches in the network in coordination with the respective Branch Managers, ensuring the achievement of the targeted performance and the customers’ satisfaction. Ensure that monthly and yearly sales targets per branch are communicated, achieved, adjusted and accountable for.
- Control on regular basis the requirements of the Branches in addition to controlling the stocks and ensuring the deliveries to and from the branches are done accurately and on time.
- Collect and analyze the customer's complaints and conduct surveys to measure the customer satisfaction Plan follow up actions, on regular basis, to focus on the performance measurement, achievements, challenges, customer satisfaction and problems…
- Ensure that all procedures are followed to the letter and no mistakes are committed (in orders, prices, discounts, etc.)
- Motivate and encourage retail employees to up-sell, cross-sell and offer better Customer Service in order to affect sales upwards.
- Coaching and audit for employees on customer service and selling techniques, comprising but not limited to employees attitude, demeanor, mannerism, language used, dress code, name-tags, hygiene, etc.
- Have an end of month Retail network meeting with all Branch Managers in order to assess the past month’s activity in term of Sales growth, objectives achieved, issues encountered, coordination with various departments, problems encountered, those solved, etc.
- Visit all the branches in the network on regular basis, to ensure achieving the set objectives, customer satisfaction and customer friendly environment.
- Coordinate with the Finance dept on the review of budgeted versus actual achieved results.
- Submit periodic & upon request reports of the dept. activities to Commercial Director / Managing Director and other concerned Head of Departments.
- Initiate analysis of any problem encountered, develop the corrective and preventive actions and monitor its implementation.
- Follow-up and report to the Commercial Director any matters of concern.
- Perform any other related duties as assigned or requested.
- Supervise the Department’s Staff as well as all Branch Managers and all branches staff.
- Follow up and evaluate employee performance, assign objectives, approve and suggest training courses & job rotations.
- Approve the department’s purchases.
- Control the behavior, the attendance and approve the leave requests of the department’s employees.
- Reallocate the employees as per the work requirements in coordination with the concerned depts.
Education, Experience, and Qualifications required:
- University Degree in Business Administration / Sales / Marketing or equivalent.
- 5+ years of experience in the related field
- In-depth Knowledge of retail sales principles, methods and techniques
- Good knowledge of the market competitors’ prices and services
- Strong public relations skills
- Knowledge of cost analysis technique
- Good computer skills (Using Internet and MS Office: Word, Excel, and Power point).
- Driving skills (Valid driving license).
- Team spirit, honesty and confidence, creativity, analytical thinking and independence.
- Project Management skills.
- Setting goals, setting priorities, time management, control, meeting deadlines and organization…
- Ability to train & evaluate others
- High oral & written communication skills: listening, dealing with problems and employees, maintaining effective relationship with the customers,…
- Leadership (lead a large team) and decision making
- Reporting
- Energetic and dynamic
- Pleasant and strong personality
- Strong Influencing and negotiating skills
- Understanding of consumer's behavior
Reference:
OM-49
Job Title: Research Assistant
Country: Lebanon
Experience: Minimum 2 years
Description:
Assist in writing reports, assist in managing projects, assist in data processing.
Principal Duties and Responsibilities:
- Work according to weekly schedule within time frame mentioned.
- Ensure proper filing of all job related documents.
- Write proposals and reports when required.
- Assist in market, political, social, and other studies.
- Manage projects when required including coordination with the different departments available at the office.
- Meet, communicate and follow up with customers regarding assigned projects.
- Assist in the follow up of certain projects when required.
- Act as an interviewer in certain elite interviews, when required.
- Assist in checking, coding, data entry of completed questionnaires when required.
- Follow the company’s Quality Policy and procedures.
- Perform any other duties, which may be requested by superiors.
Education, Experience & Qualifications required:
- B.A , Sociology, Psychology, Human Population
- 2-3 years of relevant experience.
- Computer literate.
- Excellent written and spoken Arabic and English.
- Excellent analytical skills.
- Strong writing skills.
- Knowledge of ISO Quality management system is an added value.
Reference:
OM-50
Job Title: Creative Operations Controller
Country: Lebanon
Experience: Min 5 years
Description:
Control the work flow management, jobs allocations and follow up between project managers, digital, creative, production departments, and external parties.
- Develop and maintain effective communication channels between and within each department, ensure that correct briefing procedures are adhered to at each stage.
- Manage the digital and creative teams schedules in coordination with Head of Digital Operations and Creative Director.
- Filter all project management requests and assign tasks to team members and external suppliers and supervise and lead on scheduling and processing of projects related to all communications aspects (ATL/ BTL/ CGI/ Animation/ digital).
- Supervise coordination at various stages (layout, production, reproduction (TV- Print- digital) and follow up on the progress of each project to avoid delays and ensure work is released according to the given timelines.
- Communicate with the project management team, creative, production, art, digital on a daily basis, ensuring work that is booked into each dept. is either briefed in correctly and on-time, or re-scheduled accordingly.
- Work with the project management team on budget preparations and forecasts.
- Liaise with suppliers (mainly freelancers, artists, illustrators, photographers, stock photography suppliers, and/or any service provider) needed for the functioning of the creative/digital operations, request quotes, negotiate prices/deals, channel for approval, initiate job-related purchasing and follow up on delivery.
- Supervise status report updates, progress sheets and conduct weekly status meetings.
- Track team’s time costs, external costs and ensure all project related costs are allocated properly and under a pre-approved budget.
- Coordinate with creative services manager on printing quotes.
- Coordinate with AR department on delivered jobs invoicing and AP on supplier’s invoices allocation/payment.
- Present online purchases monthly report (allocate each purchase to specific job).
- Prepare financial proposals and client quotations.
Education, Experience & Qualifications required:
- BA in business administration, Marketing, Advertising…
- Minimum 5 years of experience in project/traffic management.
- Very organized, detail-oriented, dynamic, reliable, proactive.
- Good communication and reporting skills.
- Ability to handle multiple tasks, operate under pressure and willingness to work over time.
- Proficient in English & Arabic (French is a plus).
- Proficient in all Microsoft office products.
Sales & Marketing
Reference:
SM-173
Job Title: Corporate Sales Manager
Country: Lebanon
Experience: above 5 years
Description:
- Manage and organize the Sales department's activities efficiently in order to achieve the assigned objectives and ensure that all activities within the department meet the company strategy.
- Manage the department's personnel, maintain and develop team spirit and a high level of competence between the department employees to ensure achieving high quality service at lower cost within the Department Budget.
- Develop and establish policies/processes and set objectives to manage the department operations efficiently and achieve the set objectives in coordination with the managing Director and the concerned depts. (Finance, Services Support, …).
- Develop and implement sales plans, budgets, strategies and pricing structure,… in coordination with the Managing Director in order to achieve the stated objectives regarding the revenue, profitability and market share.
- Analyze and study the market trends. Develop, organize and monitor the preparation, issuance and delivery of sales materials (new ideas, projects and products) exhibits and promotion programs to improve the business of the company in coordination with the concerned departments (Marketing,…).
- Review and analyze the customer's complaints and conduct surveys to measure the efficiency of performance and the customer satisfaction.
- Visit the customers (banks, government institutions, companies, universities…) on regular basis to develop/provide new/available services.
- Follow up, on regular basis, the major customers (Lebanese University, Ministry of Finance,…) to explore and answer their needs appropriately and maintain them.
- Visit the Post offices and Postal agencies, on regular basis, to ensure achieving the set objectives, customer satisfaction and customer friendly environment.
- Coordinate with the Finance department on the review of budgeted versus actual achieved results, in addition to all matters related to the customers' accounts (credit limits, collection, reconciliation, etc,…).
- Analyze the sales figures and related resources in order to take the proper measures. Coordinate continuously with the managers within the department in order to maintain an effective follow up of the stock level ensuring the timely availability of stock accordingly with the budgeted annual sales forecast.
- Submit periodic & upon request reports of the dept. activities.
- Initiate analysis of any problem encountered, develop the corrective and preventive actions and monitor its implementation.
- Follow-up and report to the Managing Director any matters of concern.
- Perform other related duties as assigned or requested.
Knowledge, Skills and Experience:
- University Degree in Business Administration / Sales / Marketing or equivalent.
- 5-7 years of experience in the related field.
- High Knowledge of retail or and wholesale sales principles, method and technique.
- Strong public relations skills.
- Knowledge of cost analysis technique.
- Very Good language skills (English); French is a plus.
- Good computer skills (Using Internet and MS Office: Word, Excel and Power point).
- Managerial, Interpersonal and Behavioral skills.
Reference:
SM-178
Job Title: Corporate & Fleet Sales Consultant
Country: Lebanon
Experience: above 5 years
Description:
Responsible for all fleet and corporate sales activities in assigned accounts or regions. Manage quality and consistency
of product and service delivery.
- Present and sell company products and services to potential fleet customer and corporate clients.
- Follow up on new corporate and fleet leads and referrals resulting from field activity.
- Identify sales prospects and contact these and other accounts as assigned.
- Develop and maintain sales materials and current product knowledge.
- Establish and maintain current client and potential client relationships.
- Manage account through quality checks and other follow-up.
- Identify and resolve client concerns.
- Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.
9. Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
- Coordinate company staff to accomplish the work required to close sales.
- Follow up closely the market competition.
Education and Experience Required:
- Bachelor degree in engineering, business administration/marketing or equivalent.
- 5 to 8 years corporate sales experiences.
Reference:
SM-189
Job Title: Product Manager
Country: Lebanon
Experience: 5 years
Description:
Develops the marketing plans and strategies for his nominated products and achieves volume and profit
targets.
- Achieves the business plans that are set by product at the beginning of the year.
- Leads the budget process of the assigned categories/products.
- Achieves volume/market share/profitability targets by product.
- Effectively leads meetings with major suppliers. Takes the first lead in case of negotiation with
suppliers.
- Liaises with supplier on the product positioning and ensures that all marketing plans are in line
with the positioning of the product.
- Looks at inventory and effectively manages stocks. that result in zero expired stock in the
company’s warehouse.
- Sets Promotional Strategies. Approves promotional strategies that may be suggested by
product assistants.
- Maintains company gross profitability and volume based on set yearly targets.
- Obtains and assesses information on product market share. Dissects retail audit information or
scanning information provided by major customers.
- Often goes to the field with sales people or alone to help understand the market dynamics.
- Prepares A&P yearly plan and promotional schedule of all nominated brands.
- Prepares A&P budget, discusses it with marketing manager, and sales manager. maintains the
right balance between BSA, SSA and reserve funds.
- Meets with advertising agencies. Negotiates Terms with them, Decides on the right campaign to
achieve optimal products objectives.
- Specifies the research needed to obtain market information to unravel customers’ needs and
desires; suggests product pricing by using research data, reviewing cost of goods sold,
anticipating volume, costing special and customized orders.
- Thoroughly Assesses category pricing of all major players.
- Anticipates market needs and helps his product assistant plan accordingly.
- Provides the right brand forecast and gets the sales manager alignment.
- Provides the sales forecast to the supply chain officer for order activation. Follows up with supply chain officer on order status.
- Recommends the nature and scope of present and future product lines; provides source data for
product line communications objectives with advertising agencies.
- Introduces and markets new product/SKU and develops measures to monitor their performance.
Continuously works on efficient assortment exercises on his/her brand.
- Provides information for management by preparing special reports and analysis.
- Measures post results of promotional activities.
- Prepares continuous business reviews for designated brands.
- Helps the Key Account Manager prepare tailor-made promotions and develop trade marketing
with key accounts. Through the sales manager.
- Fills out a scorecard on a monthly basis.
- Keeps a well organized fact book. Have his product assistant to fill a monthly scorecard.
- Works according to company rules and regulations.
- Maintains a confidentiality spirit at all times.
- Maintains a positive attitude at all times with his peers and suppliers.
- Submits his calendar monthly to the marketing manager.
Education required:
- BA with emphasis in marketing.
Reference:
SM-190
Job Title: National Sales Manager
Country: Lebanon
Experience: 7 years
Description:
Ensures that sales fundamentals are executed with excellence in the market and hence achieves volume targets on a monthly basis.
- Provides leadership for the sales organization by accepting personal responsibility for sales activities and establishing high standards consistent with company principles.
- Achieves volume growth in line with agreed forecasts.
- Ensures a 100% coverage with the right frequency for all key accounts, mini markets.
- Ensures a weighted 80% coverage of all large groceries across Lebanon.
- Ensures that weighted coverage is optimized across Lebanon.
- Achieves in-store presence as measured by shelving, distribution, pricing, and display.
- Achieves a shelf share in line with market share on key company brands.
- Ensures that promotions of key and high potential brands are displayed in high traffic areas.
- Provides accurate sales forecast for every brand to optimize pipeline management. Updates sales forecast on a monthly basis.
- Has strong working relationships with the key decision makers of his top customers.
- Ensures that correct on-the-job training and appraisal systems are in place for all positions.
- Develops group sales structure compatible with customer and business needs.
- Maintains accurate records for the appropriate measurement and analysis of the business.
- Manages training workshops for salespeople designed to build the appropriate skill levels.
- Works within agreed upon SSA budget and does not exceed them.
- Spends money in the trade in line with previously agreed upon guidelines that were set with managing director.
- Maintains pricing stability in the market. Works according to a price list.
- Is fair towards his employees. Is a “motivator”.
- Abides by company policy and maintains a high code of ethics.
- Sets a monthly calendar for his activities and sends it to the Commercial Director.
- Is open minded, positive, and instills the same in his team.
- Promotes written and verbal guidance to his sales representatives.
- Develops a clear monthly package prior to the beginning of the month.
- Ensures that all correspondence to the sales force from Product Managers is routed through him.
- Maintains a high level of confidentiality.
- Understands the trade dynamics by visiting key customers and going to the field with unit managers and sometimes sales people.
- Looks at management reports and understand the company’s strengths, weaknesses and opportunities.
- Sets the right expectations for his people .Is fair in assessing them.
- Promotes good performing resources and helps set a career path for every sales personnel.
- Works well with the company’s marketing department and ensures that the company’s objectives are met.
- Develops a strong relationship with the marketing, finance and warehouse heads of department.
- Keeps a well organized fact book.
- Ensures that company policies are strictly adhered to.
- Have a monthly filled scorecard.
- Leads 2 monthly meetings with his unit managers.
- Submits his calendar monthly to the managing director.
Education & Experience required:
- BBA degree.
- 7 years of experience.
Reference:
SM-191
Job Title: Retail Merchandiser
Country: Lebanon
Experience: Min 5 years
Description:
- Visit all stores minimum once a quarter/season.
- Conduct competitors Merchandising activity and pricing for the new season and send feedback to Management.
- Review the trend in the market, look for alternative purchases and send feedback to Head of Retail.
- Consolidate the total store level demand and send feedback to Head of Retail.
- Ensure buy analysis is done before the order placement to ensure best buy for the Zone.
- Seasonally review Size ratios to ensure the buy is placed on the best size curve to meet customer demand
- Manage open to buy for the Zone.
- Execute the Space Management and Option Management at store level and ensure the store team becomes commercially focused
- Responsible for reviewing key merchandise management report per market and implement the needed steps at Retail in a consistent manner.
- Review best sellers and worst sellers at store level on a weekly basis and take actions.
- Review stock cover at store level on a monthly basis and ensure that it is at the set level agreed with Head of Retail.
Education & Experience required:
- BA degree
- Minimum 5 years of retail operations and retail buying functions experience.
Reference:
SM-192
Job Title: Area Sales Manager
Country: Lebanon
Experience: 5 to 7 years
Description:
Responsible for the sale of the Company's products in a specified region or major geographical area (West African Countries). This position sells the Company's products and services using technical, organizational, and customer knowledge to influence customers and assist them in applying the products to their needs resulting in revenue generation. In addition, the position provides input and participates in the marketing, market planning and technical development of products and services. This position is responsible for the revenue, profit and/or loss of their region.
- Properly manage regional Profit and Loss statement. Analyzes and controls expenditures of region to conform to divisional budgetary requirements. Develops a regional operating/business plan that supports the divisional and corporate SAI’s and business plan. Effectively manages the plan through to completion while meeting all regional revenue targets and standards. Makes strategic decisions to ensure profitability of region.
- Acts to align region’s goals with the strategic direction of the sales division. Reviews market analyses to determine customer needs, volume potential, price schedules, discount rates, and assists in development of sales campaigns to accommodate goals of the department.
- Manages the customer sales activity and oversee the efforts to retain, develop and activate past customers. Use Company marketing and information resources to attract new customers and identify prospects that are likely to become excellent long term customers.
- Hands-on managerial style. Proactively manages the performance and activity of subordinates. Mentors/coaches regional sales staff with the goal of consistently elevating the selling skills and professionalism of all regional employees. Efficiently manages change and transition.
- Delivers sales presentations to key clients in coordination with sales representatives. Meets with key clients, assisting sales representative with maintaining relationships and negotiating and closing deals.
- Positively and effectively communicates within division and across Company channels. Coordinates liaison between sales department and other sales related units and departments.
- Maintains knowledge of current industry trends and marketplace area and develops regional plans accordingly to prepare for opportunities and problems. Recommends new products, upgrades and enhancements based on customer expectations and communicates to the division’s President. Keeps informed of new products, services and other general information of interest to the company and customers.
- Participates in sales forecasting and planning in an effective manner by researching, developing & maintaining long & short range sales & marketing plans. Maintains a staff awareness of strategic plans and procedures.
- Develops and maintains communication in a cooperative and professional manner with all levels of staff and customers. Heavy focus on customer relations.
- Assists with the planning of sales exhibits. Represents company at trade association meetings to promote product line. Participates in education and training conferences on selling and marketing programs. May assist or coordinate in leading sales meetings to include site selection and agenda preparation.
Education and Experience required:
- Bachelor’s degree in Business or related field preferred.
- Five to seven years experience in sales/operations management is preferred or equivalent combination of education and experience.
Senior Management
Reference:
MG-59
Job Title: Country Manager
Country: Gulf Region
Experience: above 5 years
Description:
- The Country Manager is responsible for leading and managing the country’s operations (stores to back office functions), as well as for growing the business profitably, increasing the country’s turnover and reaching the approved targets whether EBITDA and/or Net Profit.
- Guides and directs management in the development, promotion and financial aspects of the country’s products and services.
- Directs the preparation and implementation of short-term and long-range plans and budgets, based on broad corporate goals, in order to optimize the achievement of revenue, profit and growth targets, as well as coordinates with Brand Managers and District Managers for the achievement of the said targets.
- Appraises the country’s financial status and issues periodic reports in order to inform management of the financial stability, liquidity and growth elements of the business.
- Identifies growth potential within the country by indicating prime locations for performing and/or newly identified brands, contacting landlords for offers, sending proposal to the Regional Office and following up on the status of the proposal.
- Directs the preparation and issuance of the monthly financial statements and annual audited financial statements ensuring compliance with statutory and corporate requirements.
- Provides leadership and direction to District Managers and/or Stores Managers, HR, Accounting, IT, Finance, Operations and Engineering functions to ensure the provision of cost-effective and quality support services for mainstream operations.
- Ensures the proper implementation of the group’s policies and procedures as communicated by the Regional Office.
- Ensures that the responsibilities, authorities and accountabilities of all direct reports are defined and understood and that all activities are carried out in compliance with relevant statutory and regulatory provisions.
- Evaluates and recommends business partnering opportunities in order to capitalise on business synergies.
- Recruits, trains, motivates, develops, retains and evaluates employees to ensure that the function has the necessary skill base and that employees are optimally motivated and enabled to maximise their potential and contribution to the achievement of the group’s targets.
Education and Qualifications Required:
- Bachelor’s degree in Business Administration or equivalent. Masters Degree is a plus.
- A minimum of 8 to 10 years experience in a regional/multinational firm with at least 5 years in a managerial position.
- Relevant experience in retail.
- Fluent in written and spoken English.
- Strong communication and interpersonal skills.
- Strong leadership and management skills.
- Strong analytical, strategic thinking and planning skills.
- Strong vision of the Group’s mission.
Reference:
MG-63
Job Title: Environment Manager
Country: Lebanon
Experience: 3-5 years
Description:
Environment Manager will be based within the Marketing and Product Department based in Lebanon. The jobholder will report to the Marketing Director. The Environment manager will also hold Marketing/Business development responsibilities.
- Facilitating the collection, sorting and recycling of post-consumer cartons working closely with local municipalities, waste collectors and paper mills.
- Providing them with economic information and technical information, share experiences from other countries where cartons are recycled, conducting recycling trials, and providing assistance to suitable paper mills.
- Build a sustainable value chain throughout the countries covered by the Company East Med.
- Drive recycling targets and developing recycling plans to ensure that these targets are met.
- Ensuring customer involvement, helping them with their environmental problems, and developing environment activities with them.
- Following up and being involved in the development of legislation and public policies on packaging and packaging waste and liaising with stakeholders in industry and in the government to ensure a leading role for the Company.
- Managing and updating environmental information in cluster and global databases and tools.
- Managing the environment budget.
- Work with the Communications Manager on internal and extrenal coverage of the Company East Med activities.
- Communicating efficiently the developments, achievements and best practices with stakeholders as well as the challenges within the company.
- Engaging with stakeholders in the environment value chain, consumers, schools, local and government authorities proactively to get their involvement to achieve and keep the recycling targets.
Education, Qualifications & Experience required:
- University degree in Environmental Science/ Engineering and/or MBA.
- Technical understanding of recovery and recycling.
- Knowledge of the industrial environment specially in paper printing and recycling.
- Awareness of the governmental leads and how to deal with them in similar projects.
- Marketing experience is a MUST as the candidate will handle Marketing/Business development responsibilities along with Environment responsibilities.
- Minimum 3 - 5 years experience with similar responsibilities in the environment industry.
Reference:
MG-66
Job Title: Country Manager
Country: Iran
Experience: Min 8 years
Description:
The Country Manager is responsible for leading and managing the country’s operations (stores to back office functions), as well as for growing the business profitably, increasing the country’s turnover and reaching the approved targets whether EBITDA and/or Net Profit.
- Guides and directs management in the development, promotion and financial aspects of the country’s products and services.
- Directs the preparation and implementation of short-term and long-range plans and budgets, based on broad corporate goals, in order to optimise the achievement of revenue, profit and growth targets, as well as coordinates with Brand Managers and District Managers for the achievement of the said targets.
- Appraises the country’s financial status and issues periodic reports in order to inform management of the financial stability, liquidity and growth elements of the business.
- Identifies growth potential within the country by indicating prime locations for performing and/or newly identified brands, contacting landlords for offers, sending proposal to the Regional Office and following up on their status.
- Directs the preparation and issuance of the monthly financial statements and annual audited financial statements ensuring compliance with statutory and corporate requirements.
- Provides leadership and direction to District Managers and/or Stores Managers, HR, Accounting, IT, Finance, Operations and Engineering functions to ensure the provision of cost-effective and quality support services for mainstream operations.
- Develops, implements and monitors procedures that promote and enhance communication and information flows across departments.
- Regularly and systematically evaluates the results of overall operations and prepares reports in order to inform management of outcomes and recommend ways forward.
- Evaluates and recommends business partnering opportunities in order to capitalise on business synergies.
- Recruits, trains, motivates, develops, retains and evaluates employees to ensure that the function has the necessary skill base and that employees are optimally motivated and enabled to maximise their potential and contribution to the achievement of the group’s targets.
Education and Experience required:
- Bachelor’s degree in Business Administration or equivalent. Master’s degree is a plus.
- A minimum of 8 to 10 years experience in a regional/multinational firm, with at least 5 years in a managerial position.
- Fluent in English.
Reference:
MG-67
Job Title: Food & Beverage Manager
Country: Saudi Arabia
Experience: 5 years
Description:
Directs the hotel’s F&B Operations to maintain service and product quality, ensuring that customers are fully satisfied; addresses problems that can be measured in terms of guest satisfaction and maximizes the department’s income and profit contribution to the total operation through sales, creativity and promotions. Responsible for effective human resources management within the department by maintaining a work climate that is consistent with the operation.
* Achieves revenue goals for F&B by developing and implementing marketing and sales strategies.
- Set goals, develops strategies, evaluates results and adjusts strategies as required.
- Prepares market plan by developing strategies to increase market share.
- Analyzes sales, reviews competitive surveys and develops new strategies as required.
- Ensures that menu engineering supports marketing goals by selecting menu items and recommending prices based on competition and market trends in coordination with the Executive Chef and the Cost Controller.
- Maintains marketing and merchandising standards of operations by following the Marks of Quality.
- Reviews frequently targeted plan by outlets.
* Maximizes F&B profitability by developing and implementing cost containment strategies for restaurants, catering and room service while providing the customer with a quality product.
- Develops the F&B budget by reviewing the department head recommendations and trends, preparing a budget package and presenting the completed budget to the General Manager for approval.
- Implements the approved budget, monitors revenues and costs on a daily basis and takes corrective action when necessary.
- Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems.
- Audits F&B service and quality on a regular basis and develops and implements strategies to improve results.
- Maintains control of food, beverage and supply costs and inventory by adhering to standards for purchasing and inventory control.
* Meets and exceeds customer expectations by ensuring department provides Yes I Can! service and team work.
- Conducts Yes I Can! Training on a regular basis.
- Provides staff with the skills training to provide value added service to customers.
- Utilizes one-on-one training skills.
- Monitors service and team work on a regular basis and counsels employees on providing Yes I Can! service and team work.
- Maintains personal contact with guests and the local community in order to enhance the company brand.
* Meets and exceeds the expectations of the employees by utilizing leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports.
- Develops and implements strategies to achieve Employee Satisfaction Index Goals.
- Selects qualified employees and provides orientation and training.
- Creates a positive work environment for all employees.
- Determines and communicates standards of performance to employees. Evaluates employee performance on a regular basis and recommends salary increases as appropriate.
- Develops employees to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs and allowing these needs to be met.
- Controls and maintains the equipment by ensuring proper handling, cleaning and storage.
- Controls supplies, key and other hotel assets within the F&B service department and makes a list of staff authorized to take the keys.
- Controls the F&B department cars/vans and trucks for daily and weekly service and maintains a log book for the persons who are allowed to use in coordination with the Timekeeper/Security.
- Supervises and coordinates pricing and preparation of menus and beverage lists.
- Coordinates with the Purchasing Department to establish minimum and maximum stock levels by approving all purchases and store requisitions.
- Keeps an up-to-date standard receipt file for all menu items.
- Conducts weekly F&B meetings.
- Implements and follows a daily, weekly and monthly inspection check list for all F&B areas;ensures follow up to obtain maximum quality and efficiency.
- Prepares quarterly report of F&B Service.
* Creates a complete competition portfolio at all levels i.c. restaurants, banquet/wedding halls, catering services etc.
* Performs all duties and responsibilities in a timely and efficient manner in accordance with the established hotel policies and procedures to achieve the overall objectives of this position.
* At all times projects a favorable image of the Hotel to the public.
